Refund policy

Welcome to Masha Lifestyle. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

We accept returns for eligible products within 7 days of delivery.

To qualify for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (order number or receipt) is required.
The product must not be damaged due to misuse, negligence, or improper handling by the customer.

Non-Returnable Items

The following items are not eligible for return or refund:

Personal care and hygiene products
Beauty products that have been opened or used
Gift cards
Digital products or downloadable content
Clearance, promotional, or final sale items
Customized or personalized products

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

Your order number
Clear photos of the product
Photos of the packaging (if applicable)

After verification, we will offer a replacement or refund at no additional cost.

Return Process

To initiate a return:

Contact our support team at mashalifestyles@gmail.com
Provide your order number and reason for return.
Wait for return authorization instructions.
Ship the approved item to the provided return address.

Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Refunds typically appear within 5–10 business days after approval.

Shipping Costs

Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Order Cancellations

Orders may be cancelled within 12 hours of placement if they have not yet been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.

Exchange Policy

We currently offer exchanges only for damaged, defective, or incorrect items, subject to product availability.

Chargebacks

If you experience any issue with your order, please contact our support team before initiating a chargeback. We are committed to resolving customer concerns quickly and fairly.