Shipping policy

At Masha Lifestyle, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Order Processing

Once your order is placed, our team begins preparing it for shipment.

  • Orders are typically processed within 1–3 business days.

  • Orders are processed Monday through Friday, excluding public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

You will receive an email confirmation once your order has been successfully placed and another notification when your order has been shipped.

Shipping Time

We proudly ship to customers worldwide.

Estimated delivery times:

  • United States: 7–15 Business Days

  • United Kingdom: 7–15 Business Days

  • Canada: 8–18 Business Days

  • Australia: 8–18 Business Days

  • Europe: 8–20 Business Days

  • Other International Locations: 10–25 Business Days

Please note that these are estimated delivery times and may vary depending on your location and local courier services.

Shipping Costs

Shipping costs are calculated and displayed during checkout.

From time to time, Masha Lifestyle may offer free shipping promotions on selected products or orders.

Any applicable shipping fees will be clearly shown before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your package through our Track Your Order page using the tracking information provided.

Please allow 2–5 business days for tracking information to update after shipment.

Delays

While we strive to deliver all orders on time, delays can occasionally occur due to circumstances beyond our control, including:

  • Customs inspections

  • Weather conditions

  • High shipping volumes

  • Carrier delays

  • Public holidays

  • International transportation disruptions

We appreciate your patience and understanding should any unexpected delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • We may be unable to offer refunds for lost packages caused by incorrect address details.

Please review your shipping information carefully before placing your order.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Masha Lifestyle is not responsible for lost, stolen, or misplaced packages.

If you believe your package was delivered incorrectly, please contact the carrier directly and reach out to our support team for assistance.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

Masha Lifestyle has no control over these fees and cannot predict their amount.

Multiple Packages

To provide faster delivery and improve product availability, some orders may be shipped from different fulfillment centers.

As a result, you may receive your items in separate packages and at different times.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Masha Lifestyle
Email: mashalifestyles@gmail.com
Website: www.mashalifestyle.store

Thank you for shopping with Masha Lifestyle. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.